Returns & refunds

You can return any unworn item within 30 days of delivery. Items must be in the condition you received them: unworn, unwashed, with original tags attached and in their original packaging.

Message us through the contact page with your order number and the item you want to return. We will confirm the return instructions and the address to send it to.

Please do not send items back before contacting us — unauthorised returns can be delayed or refused.

Return postage is paid by you unless the item is faulty, damaged or incorrect. We recommend a tracked or signed service, as we cannot refund items that go missing on their way back to us.

Once your return arrives and passes inspection, we will refund the amount you paid for the item to your original payment method within 14 days. Delivery charges are refunded only where the whole order is returned, or where the item was faulty.

We do not process direct exchanges because stock moves quickly. The quickest way to swap size or colour is to return the item for a refund and place a new order while your size is available.

If your item arrives damaged, faulty or is not what you ordered, contact us within 30 days with your order number and a photo. We will arrange a replacement or a full refund, including return postage.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

For hygiene and quality reasons we cannot accept items that have been worn, washed, altered or have had tags removed.